1. General Information

We take the protection of your personal information seriously. This Privacy Policy explains what personal information we collect, how we use it and how we handle it when you visit our website or get in touch with Africa on Wheels.

The company responsible for processing personal information in connection with this website and our services is:

Africa on Wheels
Legal form: Close Corporation (CC)
139 Sam Nujoma Drive, Windhoek, Namibia
E-Mail: [email protected]
Website: www.africa-on-wheels.com

2. What Information Do We Collect?

When you visit our website

When you access our website, certain technical information may be collected, such as your IP address, browser type, operating system, pages visited, and the date and time of your visit. Some of this information is automatically recorded by the web server and is used to ensure the secure and proper operation of the website.

When you submit a booking enquiry

If you use our booking enquiry form, we collect the information you provide. This includes your first and last name, date of birth and email address. You may also choose to provide your telephone number, residential address and country of origin.

Further communication regarding your enquiry will generally take place by email.

When you rent a vehicle

If you proceed with a vehicle rental, we require additional information to prepare and manage the rental agreement. This may include your name, address, date of birth, passport number or passport details, driving licence number or licence details, telephone number and email address. Payment and invoicing details may also be required, depending on the rental agreement.

We do not store passport or driving licence copies digitally. Where copies are made, they are printed and kept in our physical records.

3. How Do We Use Your Information?

We use personal information for purposes such as:

• responding to booking enquiries and communicating with you;
• preparing and managing vehicle rentals and rental agreements;
• fulfilling our contractual obligations;
• processing payments and invoices;
• complying with applicable record-keeping and legal requirements;
• maintaining the security and proper operation of our website.

We do not sell your personal information to third parties.

4. Cookies, Google Analytics and Google Ads

Our website uses cookies and similar technologies. Some are necessary for the technical operation of the website, while others help us understand how visitors use our website.

We use Google Analytics, a web analytics service provided by Google. It helps us understand, for example, which pages are visited and how visitors interact with our website. In this process, information about website usage, technical device and browser details, and online identifiers may be processed and transmitted to Google.

We use Google Ads, an online advertising service provided by Google, to promote our services. In this context, cookies and similar technologies may be used to measure the effectiveness of our advertisements and determine whether visitors take certain actions on our website after clicking on an advertisement.

Where required, the use of these services is subject to your prior consent through our cookie banner. You can make your choice through the banner and change or withdraw your consent at any time via the cookie settings.

5. Google Maps

We use Google Maps on our Contact page to display our location. When the map is accessed, information such as your IP address and technical connection data may be transmitted to Google.

6. Sharing and Retention of Information

We treat your personal information confidentially. We do not sell it or share it with other companies for their own marketing purposes.

However, certain technical service providers may process information as part of providing services necessary for our website and its operation, such as website hosting and the Google services described above.

Our website is hosted by Alfahosting. The provider supplies the technical infrastructure required to operate our website and may have access to technical information automatically transmitted when visitors access the website. This may include IP addresses, access times, browser information and pages visited.

Hosting provider: Alfahosting GmbH
Location of provider: Germany
Further information on data protection: https://alfahosting.de/datenschutz/

We retain personal information only for as long as necessary for the relevant purpose or where longer retention is required by applicable legal or record-keeping obligations. Rental and contractual records may therefore be kept for extended periods.

Physical records, including printed passport or driving licence copies where applicable, are kept as part of our business records for as long as necessary for the relevant purpose or where longer retention is required by applicable legal or record-keeping obligations.

7. Data Security and Your Rights

We take reasonable measures to protect personal information against loss, unauthorised access, alteration or disclosure.

Depending on the data protection laws applicable to the processing of your information, you may have the right to request access to your personal information, have inaccurate information corrected, or request its deletion or restriction of processing. Where processing is based on your consent, you may withdraw that consent at any time with effect for the future.

If you have any questions about how we handle your personal information or wish to exercise any applicable rights, please contact us at:

Africa on Wheels
Email: [email protected]